Reservation Process

We have integrated an availability and reservation system into our website to make it easy for you to check our room availability, rates and make a direct booking. Click here!
However, if you feel more comfortable to talk with one of our friendly sales team, you can do so by making a call to us on +62 361 9342118 or send us an email at info@s18balivillas.com. We will be able to check room availability and discount rates available at that time for you.

Reservations for group travelers (more than 3 units with same arrival date) may have special rates and booking requirements. Please contact our sales team to enquire. Should you require other facilities such as transport and meeting room facilities, we recommend speaking with our sales team to arrange these in advance.

sales@s18balivillas.com

Villa Policy

We allow two guests per room for One Bedroom Pool Villa. Extra bed can not be set up in One Bedroom Pool Villa.
Should you need an extra bed, we can provide only in Two Bedroom Pool Villa and Three Bedroom Pool Villa in additional charge at (cost of Rp. 300.000 per extra bed including breakfast). Please let us know in advance as we cannot guarantee if you don’t request beforehand as it is subjects to availability.

Yes, children under 5 years old can stay for free in the same room and free breakfast too. Children under 12 years old will be charge for additional breakfast (Rp. 75.000/pax.

Our villa policy does not allow guests to smoke in their rooms. So, all our rooms are non-smoking rooms. Smoking only permitted at public areas and your living room.

Yes, you can request this however we cannot guarantee as it subjects to availability.

Pricing and Payment

If you book you rooms directly with our hotel, the rate includes breakfast. If you book through your travel agents or online hotel reservations, you will need to check with them your room inclusions

Yes we do, for more information and contract rate please contact us at sales@sunsetbalihotel.com

Yes, usually the amount corresponds to the price of one night and it is nonrefundable. A pre-payment of the total cost of your stay may be needed for some special promotion rates.

You can pay using cash when paying directly to our hotel. We also accept credit cards (Visa and Mastercard) and debit cards of local banks (BCA and BII).

Changes and Cancellation

If you booked your stay with us directly, please call our reservation team at +62 361 9342118 as soon as possible if you intend to cancel/change your booking. Please inform us in time as failure to do so will result in cancellation fee/no-show charge at the cost of one night stay. The Deadline to inform us of cancellation is at least 7 days prior to check-in date (during high seasons) and 2 days prior to check-in (during low seasons).

Please note that some booking promotions are non-refundable or cancellable. Please refer to the term and condition of your booking.

If you change your arrival dates, we will not be able to guarantee similar rates as your previous rate agreement.  It will be subject to availability. For assistance, please contact our reservation team at booking@s18balivillas.com.

Hotel Policies

The normal check-in time is at 2 pm and check out time is 12 noon. 

We suggest that you book in advance should you need to check-in before 2 pm so that your room will be ready when you arrive. Late check-out may subject to additional surcharge.

Hotel Service/Facilities

Yes. Free wi-fi is available in the entire hotel area (High speed up to 2 MB) . wi-fi password will be provided by our receptionist when you check in.

Yes, we can organize this service at Rp.150.000 per car (one-way)

Yes, we have car parking spaces available at our hotel. No reservation needed.

We can help you to organize it at The Sunset Hotel Bali. Just let us know what you want and we will endeavor to make it an unforgettable experience for you!

We can cater for your special need diets upon your request. Please contact us at info@s18balivillas.com

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